City and Hackney Patient Advice and Liaison Services

This City and Hackney Patient Advice and Liaison Service (PALS) provides on the spot advice and support to patients, their relatives and carers.    PALS will listens to patients concerns, queries and suggestions; help to sort out difficulties with accessing or using City and Hackney health services; direct patients to other services for help and advice where necessary; and help improve communication and understanding between patients and staff.