City Advice
City Advice advisors offer a confidential and impartial service and are qualified to advise on:
- Consumer and employment rights
- Welfare benefits
- Debt
- Housing and legal issues
- Relationships
- Health and wellbeing
The level of help will depend on your enquiry and the type of advice and help you need. A detailed assessment of the problem will give City Advisors a better understanding of the situation and will be able to offer tailor made advice. You can then decide if you prefer to take action yourself or let City Advice act on your behalf.
There are several ways for clients to contact us:
By phone: 02073922919 – if we are busy helping other callers, they can leave a voice message with their contact details and we will call them back. The phone line is open 10am -12pm and 2-4pm each day.
By text: 07943 501 437
By email: city.advice@toynbeehall.org.uk Clients should include their telephone and address including postcode and details o of the query and we will contact them back to discuss the help and support we can offer.
By attending: Come to our drop-in session, which is every Thursday 10am-12pm at our office, 28 Commercial Street, E1 6LS
To be able to use this service, you must live, work or study in the City of London Square Mile or live in a City of London Corporation Estate. Once we have established eligibility for the service, clients will be provided with a named caseworker who will help with the issue on which they need advice.
Helpful guides from City Advice
City Advice is producing a series of helpful guides on a range of different issues.
You can find guides such as Benefits for Older People and Tips for Tax on the City Advice part of the Toynbee Hall website (external link). Other guides on Coping With The Cost Living Crisis and Debt can be accessed in the Download section below.
City Advice is funded by the City of London Corporation and delivered by Toynbee Hall
Advocacy safeguards people who are vulnerable, for instance people with physical or learning disabilities, older people, young people and those with mental health needs, and enables them to make informed choices about their own health and social care.
At times, you may find it difficult to get your voice heard about decisions or issues that affect your life. Advocacy can help you to access information, explore and understand your options, and to make your views and wishes known. It represents your interests and helps you obtain the services you need.
An advocate is someone who argues your case for you and will ensure:
- your voice is heard
- you have equal rights
- you get the support you need
Advocacy is free for all City of London residents and service users with a social care, health or special educational need.